Transparency & accountability
Compliance & Policy Centre
Professionally managed policies covering how we protect people, handle personal data, and meet our legal and care obligations.
Find a policy
These documents explain your rights and our responsibilities. Our privacy notices follow ICO guidance on the right to be informed and related tools for drafting clear privacy information.
Data protection
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Privacy Notice
How we collect, use, share, and protect personal information when you use our website and care services.
Reviewed
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Cookie Policy
What cookies and similar technologies we use, why we use them, and how you can control your choices.
Reviewed
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Recruitment Privacy Notice
How we process applicant and candidate personal data during recruitment, assessment, and onboarding.
Reviewed
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Data Retention Information
How long we keep different categories of personal data and the principles that guide retention decisions.
Summarises organisational retention practice; specific periods may vary by legal duty.
Reviewed
Legal
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Terms & Conditions
The terms that apply when you use this website and related online services.
Reviewed
Accessibility
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Accessibility Statement
Our commitment to an accessible website, known limitations, and how to request information in another format.
Reviewed
Accountability
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Complaints Policy
How to raise a concern or complaint, what you can expect from us, and where else you can turn for help.
Reviewed
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Modern Slavery Statement
Our approach to preventing modern slavery and human trafficking in our business and supply chains.
Published where the Modern Slavery Act duty applies, or voluntarily as good practice.
Reviewed
Care & safety
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Safeguarding Information
How we protect adults at risk, what to do if you are worried, and how safeguarding concerns are handled.
Reviewed
Questions or data rights requests
If you have a question about any of these policies, or wish to exercise your data protection rights, please contact us.