Privacy Notice

1. Who we are

This privacy notice explains how Inspire Care Group (“we”, “us”, “our”) collects and uses personal information when you visit our website, contact us, enquire about care, book a visit, register for events, subscribe to updates, or otherwise engage with our services.

We are the data controller for personal data processed in connection with this website and related enquiries. Our contact details are available on our contact page , including info@inspirecaregroup.com .

This notice is written with regard to ICO guidance on the right to be informed and the ICO’s tools for preparing privacy information.

2. What personal data we collect

Depending on how you interact with us, we may collect:

• Identity and contact details (name, email address, telephone number, postal address)
• Enquiry details (preferred home, care interest, message content, preferred contact method)
• Visit booking and callback request information
• Event registration details
• Newsletter preferences and marketing consent records
• Technical data such as IP address, browser type, and cookie identifiers (see our Cookie Policy)
• Any special category data you choose to share in an enquiry (for example health or care needs), which we process only where necessary and lawful

Job applicants should also read our Recruitment Privacy Notice.

3. Why we use personal data and lawful bases

We use personal data to:

• Respond to enquiries and provide information about our homes and services (legitimate interests / steps prior to a contract)
• Arrange visits and callbacks (legitimate interests / consent where relied on)
• Manage event registrations (legitimate interests / contract)
• Send marketing emails where you have opted in (consent under PECR / UK GDPR as applicable)
• Operate, secure, and improve our website (legitimate interests; consent for non-essential cookies)
• Meet legal and regulatory obligations relating to care and complaints (legal obligation)

Where we rely on legitimate interests, we consider your rights and expectations. You may object to processing based on legitimate interests in certain circumstances.

4. Who we share data with

We may share personal data with:

• Staff and homes within Inspire Care Group who need it to respond to you
• Service providers who support our website, hosting, email, and IT systems (acting as processors under contract)
• Professional advisers, regulators, local authorities, or the police where required or appropriate

We do not sell your personal data.

5. How long we keep data

We keep personal data only for as long as needed for the purposes described above, including legal, accounting, or reporting requirements. Further detail is in our Data Retention Information.

6. Your rights

Under UK data protection law you may have the right to:

• Access your personal data
• Rectify inaccurate or incomplete data
• Request erasure in certain circumstances
• Restrict or object to certain processing
• Data portability (where applicable)
• Withdraw consent where processing is based on consent
• Complain to the Information Commissioner’s Office (ICO)

To exercise your rights, contact us using the details above. You can also find out more at ico.org.uk.

7. Security and international transfers

We apply appropriate technical and organisational measures to protect personal data. If personal data is transferred outside the UK, we ensure appropriate safeguards are in place as required by UK GDPR.

8. Changes to this notice

We may update this notice from time to time. The “last reviewed” date at the top of this page shows when it was last revised. Significant changes will be reflected on this page.